Privacy policy Hout-doe

This is the privacy policy of Hout-Doe Duurzaam Houten Speelgoed and Hout-Doe Leidsche Rijn BV. We respect the General Data Protection Regulation (GDPR). Any personal information you provide to us will always be treated with strict confidentiality.

🏢 Our Company Details

Business and postal address: Hoofdstraat 58a (or Hoofdstraat 58), 5481 AH Schijndel, The Netherlands
Chamber of Commerce (KvK) & VAT (BTW):
- KvK: 519 82 587 | VAT: NL001538436B26
- KvK: 69915407 | VAT: 858063463B01
Email address: info@hout-doe.nl

📊 What Data Do We Store and Why?

During a regular visit to our website, our server does not recognize any domain name or email address. We exclusively store data that you actively provide to us yourself:

For processing your order (Legal basis: Performance of a contract)
- Data: Your first and last name, delivery address, billing address, email address, phone number, and payment details.
- Purpose: To correctly pack, ship, and invoice your wooden toys.
For our newsletter and marketing (Legal basis: Consent)
- Data: Your email address and optionally your name.
- Purpose: To send play inspiration and exclusive offers. You can easily unsubscribe at any time via the link at the bottom of the newsletter.
For website improvement (Legal basis: Legitimate interest)
- Data: Website interaction and viewed pages.
- Purpose: To optimize the layout and functionality of our webshop.

We never sell or pass on your data to other organizations for commercial purposes.

🤝 Sharing Data with Third Parties

To process your order, we work together with several trusted partners. We only share your data with these parties because it is necessary for providing our services:

Webshop software (nopCommerce / Hosting provider): For the secure storage of your order data.
Payment providers (e.g., iDEAL): For secure payment processing.
Logistics partners (PostNL): To provide your package with the correct delivery address.
Email marketing software: For the reliable delivery of our newsletter.

Data processing agreements have been concluded with all these parties to guarantee the security of your data.

⏳ How Long Do We Keep Your Data?

We do not store your personal data longer than strictly necessary to realize the purposes for which your data is collected.

Customer data and invoices: Due to the statutory administrative retention obligation of the Dutch Tax Authorities, we are required to store this data for 7 years.
Newsletter subscriptions: We keep these until you indicate that you no longer wish to receive the newsletter.

🍪 The Use of Cookies

Hout-Doe uses functional and analytical cookies (small text files placed on your computer). These cookies keep track of your visit. This is useful for:

Registering your personal preferences.
Remembering your information sessions (such as the contents of your shopping cart or wishlist).
Registering your past activities on the site, so we can assist you faster and better during your next visit.

You can manually delete or disable cookies through your internet browser settings.

🔒 Security and Data Protection

We have implemented appropriate technical and organizational security measures to prevent the loss, misuse, or alteration of information. Our website uses a secure SSL connection (recognizable by the padlock icon in the address bar and 'https' in the URL), ensuring all data is transmitted encrypted.

📝 Your Statutory Privacy Rights

Under the GDPR, you have extensive rights regarding your personal data:

Right to access and correction: You can ask us at any time which data we hold about you and have it corrected.
Right to erasure ("right to be forgotten"): You can request that we completely erase your data from our systems (unless a statutory duty, such as the tax retention obligation, temporarily prevents this).
Filing a complaint: Are you not satisfied with how we handle your privacy? We would love to hear from you directly, but you also always have the right to file a complaint with the supervisory authority: the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

📩 Contact and Inquiries

If you wish to exercise your rights or if you have any questions about our privacy policy, please contact us via:

Email: 📧 info@hout-doe.nl
Post: Hout-Doe, Hoofdstraat 58a, 5481 AH, Schijndel, The Netherlands